Refund Policy

We want you to pay for MAALI only if it's useful to you. That's why every account starts with free credits, so you can see real research and drafts for your own offer before paying.

Subscriptions

• Cancel anytime from Billing. Your plan stays active until the end of the month you've paid for, and you won't be charged again.
• First payment: if you subscribed and MAALI didn't work for you, email hello@maali.si within 7 days of your first payment and we'll refund it in full, as long as you've used fewer than half of that month's credits.
• Renewals are generally not refunded, because credits are made available as soon as a period starts. If something went wrong on our side (for example a billing error or an outage that stopped you using MAALI), contact us and we'll make it right.
• Where consumer law in your country gives you more rights, those rights apply.

Credits

Credits have no cash value and aren't refundable on their own. When a payment is refunded, the unused credits from that payment are removed from your workspace.

How refunds are paid

Payments are processed by Polar, our merchant of record. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Contact

Email hello@maali.si with your account email and the reason for your request.